Reference

Terms and Conditions That Apply to Your l89com Account

These terms set out what you agree to when you open and use your l89com account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and what we expect from you.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification stepsAccount conduct policyBangladesh region eligibility
l89com Terms and Conditions That Apply to Your l89com Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. Reach us through live chat inside your account dashboard, by email, or via our Bangladesh-facing help line. We aim to respond to terms-related queries within one business day, though response times may vary.

Team online

Live Chat

Open your account dashboard and start a live chat session. This is the quickest path for terms clarifications or wallet-linked account questions.

Email Support

Send a detailed message to our support address. Include your registered account ID so we can pull your record without delay.

Help Centre

Our help centre lists answers to common terms questions — account limits, wallet rules, and what happens when you request account closure.

HOW WE MANAGE THIS

Account Security and Policy Handling at l89com

We enforce these terms consistently across all account types. Your wallet data — including linked bKash, Nagad, or Rocket numbers — is stored with encryption and is never shared with third parties outside of what is required to process your transaction. Account security relies on the OTP verification step each time you log in from a new device or request a withdrawal. If you believe your account has been accessed without your permission, notify us immediately via live chat so we can freeze the account and investigate.

Wallet Data Handling

Your bKash, Nagad, and Rocket account numbers are encrypted at rest. We use them only to process the transactions you initiate — nothing else.

Account Verification

Every withdrawal triggers an identity check against your registered details. This step protects your funds and keeps the account yours alone.

Terms Update Notice

When we revise these terms, a notice appears in your account dashboard on your next login. Continuing to use the platform after that notice counts as acceptance.

Requesting Changes or Closure

To request account data changes or full account closure, contact support via live chat or email with your account ID. We process closure requests within two business days.

Common Questions About l89com Terms and Conditions

These are the terms questions we hear most from account holders in Bangladesh. If yours is not listed here, reach out via live chat or the help centre.

Eligibility and access depend on your local law and the regions l89com currently serves. We cannot confirm access for every location — check whether your region is supported before opening an account.

Yes. Nagad, bKash, and Rocket are all covered under the same wallet terms on l89com. Each wallet also carries its own provider conditions, which apply alongside ours for every transaction.

Depending on the nature of the breach, we may suspend or close your account. Any remaining wallet balance is handled according to our withdrawal verification process before the account is shut.

A notice appears in your account dashboard the next time you log in after an update. The revised version is always the one published on this page — the date at the top reflects the latest change.

Contact support via email with your account ID and the approximate date you joined. We keep version records and can share the applicable terms text on request.

Raise it with our live chat team straight away. Give your account ID and describe the issue clearly. We review disputes against the published terms and respond within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.